Privacy Policy
Effective Date: January 2026
We take your privacy seriously. This policy explains what information we collect, how we use it, who we share it with, and what rights you have. We've tried to make this as clear and straightforward as possible.
By using our site, you're agreeing to this Privacy Policy. If you have questions, just ask—we're here.
Made Quiet ("we", "us", or "our") is an Australian business based in New South Wales. We comply with the Australian Privacy Act 1988 and the 13 Australian Privacy Principles (APPs), which set out how we must handle your personal information.
If you're concerned about how we handle your data or want to make a complaint, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
We collect information in a few different ways:
a) Information You Give Us Directly:
When you shop with us, create an account, or get in touch, you might provide:
b) Information We Collect Automatically:
When you browse the site, we collect technical data like:
c) Information from Third Parties:
Sometimes we receive information about you from:
Here's what we do with the information we collect:
a) To Process Your Orders:
We use your details to complete purchases, arrange shipping, and send order confirmations. This means sharing your info with payment processors (Stripe) and shipping companies (Australia Post, etc.).
b) To Provide Customer Support:
If you reach out with questions or issues, we use your contact details to help you out.
c) To Improve the Site:
We analyse how people use the site so we can make it better—fixing bugs, improving navigation, that sort of thing.
d) To Send You Marketing (Only With Your Consent):
Under Australian spam laws, we can only send you marketing emails if you've opted in. You can unsubscribe anytime by clicking the link at the bottom of any email or contacting us directly at hello@madequiet.co.
We won't add you to our marketing list just because you made a purchase—you need to actively opt in.
e) To Comply with the Law:
Sometimes we're required to use or share your information to comply with legal obligations, court orders, or regulatory requests.
We don't sell your personal information. Ever.
But we do share it with trusted partners who help us run the business:
a) Service Providers:
These are the third parties we work with:
All of these providers are required to handle your information securely and only use it for the purposes we've agreed to.
b) Legal Requirements:
We may disclose your information if required by law, or to:
c) Business Transfers:
If Made Quiet is acquired, merges with another company, or sells assets, your information may be transferred as part of that transaction. If this happens, we'll let you know via email or a notice on the site.
We only keep your personal information as long as we need it. Here's a rough guide:
If you want us to delete your information sooner, just ask. We'll do it unless we're legally required to keep it.
We take data security seriously and use industry-standard measures to protect your information:
That said, no system is 100% secure. While we do everything we can to protect your data, we can't guarantee absolute security.
If we experience a data breach that's likely to result in serious harm to you, we'll notify you and the Office of the Australian Information Commissioner (OAIC) as required under the Notifiable Data Breaches (NDB) scheme.
We'll let you know:
Our site uses cookies—small text files stored on your device that help us:
Types of Cookies We Use:
You can manage cookies through your browser settings, but disabling them may affect how the site works.
If you're in Australia, you can learn more about cookies and your rights at www.oaic.gov.au.
Under Australian privacy law, you have the following rights:
a) Access:
You can ask to see what personal information we hold about you.
b) Correction:
If any of your information is wrong or outdated, you can ask us to fix it.
c) Erasure:
You can request that we delete your information (unless we're legally required to keep it).
d) Restrict Processing:
In some cases, you can ask us to limit how we use your information.
e) Data Portability:
You can request a copy of your information in a common digital format.
f) Object to Marketing:
You can opt out of marketing emails anytime—just hit "unsubscribe" or contact us.
g) Complain:
If you're not happy with how we've handled your information, you can lodge a complaint with us or with the Office of the Australian Information Commissioner (OAIC).
To exercise any of these rights, email us at hello@madequiet.co—we'll respond within a reasonable timeframe.
Our site is not intended for anyone under 16. We don't knowingly collect information from children. If we discover we've collected information from someone under 16, we'll delete it immediately.
If you're accessing our site from outside Australia, your information may be transferred to and processed in Australia, where our servers and service providers are located.
By using the site, you're consenting to this transfer. Please note that Australia's data protection laws may differ from those in your country.
Our site may link to other websites (like social media or partner sites). We're not responsible for how those sites handle your information—they have their own privacy policies. Check them out before sharing any personal details.
We may update this policy from time to time to reflect changes in how we operate or to comply with new laws. When we do, we'll update the "Effective Date" at the top of this page.
If there are significant changes, we'll let you know via email or a notice on the site. It's worth checking back occasionally to stay informed.
If you have questions, concerns, or want to exercise any of your privacy rights, get in touch:
Made Quiet
Email: hello@madequiet.co
We'll respond as soon as we can.